Return and Refund Policy –Dresses
1. Return Eligibility
We want your little ones to be happy with every purchase. Returns are accepted within 15 days from the date of delivery. To be eligible for a return:
- The item must be unused, unwashed, and in its original condition with tags attached.
- The item must match the product description and size ordered.
- Sale or clearance items may not be eligible for a full refund unless defective.
2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personalized or custom-made dresses.
- Items worn, washed, or altered.
- Accessories sold with the dress (if applicable).
3. Return Process
To initiate a return:
- Contact our customer support at tsbenterprises2020@gmail.com within 15 days of delivery.
- Provide your order number, product details, and reason for return.
- Our team will guide you with the return shipping process.
4. Refunds
- Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 7-10 business days.
- Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.
5. Exchanges
- Exchanges are subject to product availability.
- If you wish to exchange an item, please contact our support team with your order details and preferred size or style.
- Additional charges may apply if there is a price difference between items.
6. Damaged or Defective Items
- If the product you receive is damaged, defective, or incorrect, please contact tsbenterprises2020@gmail.com immediately.
- Include photos of the item and packaging to help us process your claim quickly.
- We will arrange a replacement or full refund at no extra cost to you.
7. Refund Method
- Refunds will be made using the same payment method used during purchase.
- Please allow 3-5 business days for your bank or payment provider to reflect the refund after it has been processed.
8. Customer Support
For any queries related to returns, refunds, or product issues, reach out to us at:
Email: tsbenterprises2020@gmail.com
Our team is available to assist you with timely and friendly support.